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Trailside

Privacy protection statement

Preamble

Trailside ("we", "us"), ABN 52 747 365 194 are a privacy-first business providing services with privacy and good morals built-in from the ground up. We are not a data aggregator and do not have any interest in growth-at-all-costs.

This starts with this very website: we don't use Google Analytics or other privacy-invading services to track website visitors. We don't embed Facebook or Twitter badges which follow you around the internet. We don't use mailing lists that track every "open" or "click" event. Those things are all anti-privacy and they go against what we believe in.

This document intends to formalise this privacy-strong position.

Definitions

  • Trailside, we, us, our
    Ross Poulton, ABN 52 747 365 194 trading as Trailside, the developer and provider of this website and the apps or services that you use.

  • You, your
    You. The person who is using our website or using our apps (whether free or paid)

  • Websites
    Our websites including www.trailside.com.au

  • Apps
    Our apps, available on the web and in various App Stores

  • Personally-identifiable information (PII)
    Your name, email address, IP address, physical location, gender, age, activity or workout information (including location, heart rate, pace, etc), and other similar information.

  • Third party
    A company that Trailside contracts with to perform or provide services

  • Authorised third party
    A company that Trailside interact with under instruction from you, the customer. This includes fitness platforms such as Garmin Connect, Suunto, Strava, and Fitbit. We cannot interact with these authorised third parties without your direct permission, which can be revoked at any time.

  • Activity data
    Information provided to us by an authorised third party. This includes the date and time of your workout, distance, duration, and similar information.

Data we collect

The data collected by Trailside depends on the product that you are using. We intend to only collect data necessary and consider data collection beyond that to be a bug or mistake.

If you use our fitness apps we will interact with third parties authorised by you to retrieve your activity data. This data is processed to provide the service we have advertised. It is not communicated outside of our documented data processors.

We do not share your activity information or personally-identifiable information with other parties.

We do not have ads in our apps which collect or report on personally-identifiable information.

We do not do aggregated or anonymous analysis of your activity data.

How we handle data

Our apps are designed to store the minimum amount of data necessary to achieve our stated goals.. By design, your activity data and personally-identifiable information are not used for any other purpose.

Deleting stored data

You can delete all information we have about you by sending an email to hello@trailside.com.au. We promise to delete your activity history and stop calculating run streaks within one business day.

Third parties

We limit use of third party services to where we consider it necessary to provide you with a suitable service.

By design, our apps do connect to third-party fitness platforms such as Strava, Garmin Connect, and Suunto. This is done when you click the Connect button within our app, and you continue to authenticate to the service and authorise our application. When you do this we store a user token in the app which is used for retrieving fitness data to use for calculations for you. Without this information we are unable to provide you with a service.

Our apps do include third-party crash-reporting tools such as Sentry. We configure our use of Sentry to try to avoid any personally-identifiable information, and scrub that data if we realise that it has been inadvertently captured. We use Sentry to alert us to application bugs causing crashes so that we have the chance to fix those bugs in future software releases.

Our apps do not include third party or 'phone-home' analytics.

Our public websites (including www.trailside.com.au) do include visitor analytics from Panelbear, who do not follow browsers from one site to the next. This is done so we understand where web traffic is coming from and what pages on our website people look at.

Our websites and apps do not use 'web bugs' such as Facebook or Twitter buttons.

Questions and complaints

If you have any questions about this privacy statement, please contact us via email, privacy@trailside.com.au.

Privacy complaints or requests for user data should be sent to the same address.

All requests and complaints are treated with respect and will be responded to within one week.